NXV Health (“we”, “us”, “our”), a trading name of Nexa Vitae (Pty) Ltd (Registration No: 2025/294936/07), sells health products online and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit nxvhealth.co.za (the “Site”) and place an order with us, and it explains your rights regarding that information under the Protection of Personal Information Act, 2013 (POPIA), South Africa’s data protection law. This Site is intended for visitors within South Africa.
By using our Site, you consent to the practices described in this Privacy Policy.
1. Who we are
NXV Health, a trading name of Nexa Vitae (Pty) Ltd (Reg No: 2025/294936/07), is the responsible party for the personal information collected through this Site.
Contact details:
Email: info@nxvhealth.co.za
Physical address: Pretoria, South Africa
Tel: 012 001 2013
2. Information We Collect
To process and deliver your order, we collect the following personal information when you shop on the Site:
- Name and surname;
- Email address;
- Telephone number;
- Delivery address;
- Billing address.
We do not collect any health-related, medical, or other special personal information about you, we simply sell health products, we do not provide medical advice or services that would require us to hold information about your health.
We do not collect or store your card or banking details. Payment is processed securely by a third-party payment gateway, Yoco, who handle your payment information directly in accordance with their own privacy and security policies.
We may also automatically collect limited technical and usage information, such as your IP address, browser type, and pages visited, typically gathered via cookies (see Section 4).
3. How We Use Your Information
We use the information we collect for purposes including:
- Processing, fulfilling, and delivering your order;
- Communicating with you about your order (e.g. confirmations, delivery updates, and queries);
- Invoicing and billing;
- Responding to customer enquiries and providing customer support;
- Improving the Site and our service to customers;
- Complying with legal, tax, and regulatory obligations;
- Protecting the security and integrity of the Site and our business.
We process your information on one or more of the following lawful grounds under POPIA: the necessity of processing to fulfil our contract with you (your order), compliance with a legal obligation (e.g. tax and consumer protection law), or our legitimate business interests, provided these do not override your fundamental rights.
4. Cookies and Tracking Technologies
Our Site may use cookies and similar technologies to enable core shopping functionality (such as your cart), analyse traffic, and improve your browsing experience. You can control or disable cookies through your browser settings; note that disabling cookies may affect the functionality of the Site, including your ability to complete an order.
5. Sharing and Disclosure of Information
We do not sell your personal information. We may share it with:
- Our courier or delivery partners, to fulfil and deliver your order;
- Our payment gateway, to process your payment (we do not receive or store your card or banking details ourselves);
- Service providers who support our operations (e.g. web hosting, email delivery, order management, analytics), bound by confidentiality and data protection obligations;
- Professional advisors, where necessary (e.g. legal, accounting);
- Regulators or authorities, where required by law;
- A successor entity, in the event of a merger, acquisition, or sale of business assets.
6. Cross-Border Transfers
Some of our service providers (such as hosting, email, or payment platforms) may process data outside South Africa. Where this occurs, we take reasonable steps to ensure such transfers comply with POPIA’s cross-border transfer requirements, including that the recipient is subject to a comparable level of data protection.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information against loss, unauthorised access, alteration, or disclosure. Card and banking details are never collected or stored by us, these are handled directly by our payment gateway. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to fulfil your order, meet our legal, tax, and accounting obligations, and resolve any disputes, after which it is securely deleted or anonymised.
9. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you;
- Request correction or updating of inaccurate or outdated information;
- Request deletion of your personal information, subject to legal retention requirements (e.g. tax records);
- Object to the processing of your personal information;
- Withdraw consent at any time, where processing is based on consent;
- Lodge a complaint with the Information Regulator (South Africa) if you believe your information has been mishandled, see inforegulator.org.za.
To exercise any of these rights, please contact us using the details in Section 1.
10. Children’s Privacy
Our Site is not directed at children, and we do not knowingly collect personal information from children without appropriate consent from a parent or guardian, as required under POPIA. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
11. Marketing Communications
If you have opted in to receive marketing communications from us, you may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact:
NXV Health (a trading name of Nexa Vitae (Pty) Ltd, Reg No: 2025/294936/07)
Email: info@nxvhealth.co.za
Tel: 012 001 2013