Q: What is my delivery time when placing an order?
A: The delivery time for all order are normally 3-5 working days. We reserve the right to change our lead times if a product you have purchased has to be placed on back-order, in this case we will advise on the relevant lead-time.
Q: I have paid for my order and now what?
A: Once your order has been paid we will receive a notification and process your order from then it will be 3-5 working days. Yoco orders show immediately and we are able to process. Should you wish to make payment any other way please contact us on the details provided on the contact us page.
Q: I have received the incorrect order? How do I change it?
A: You can send an email to info@nxvhealth.co.za and we will gladly have the incorrect item collected and correct item delivered. You can also call us on 012 001 2013.
Q: I have put in the wrong shipping address? how do I change it?
A: To change your shipping address email us at info@nxvhealth.co.za or call us on 012 001 2013 as soon as possible, should you fail to do so and the order is delivered to the wrong address the correction on shipping or replacement items will be for your own account.
Q: Where do we ship to?
A: We ship nationally within South Africa. NB: Please note that our website only applies to local charges for shipping nationally.
Q: Bulk Orders or Heavy Orders
A: Please NOTE delivery on certain items may incur additional courier costs.